Open Positions

MEMBER LIAISON AND MEDICAL RECEPTIONIST

Seeking a skilled and experienced applicant for this high-visibility role to act as a core representative of the practice working at our front desk including managing physician schedules and working directly with patients to include greeting, coordinating their care services both within Synergy and with specialists, and executing our mission of delivering the highest quality, personalized integrative care in an empathetic and positive manner.

Under the general supervision of the VP of Synergy Private Health and the Senior Member Services Liaison, the Medical Receptionist/Member Liaison ensures that the healthcare needs of Synergy Members are met and that the patient, their family members, and referring practices and persons have an outstanding experience. You will be expected to develop and maintain strong relationships with practice leadership and other key contacts both within and outside of the ambulatory practice in order to best assist patients with their healthcare needs in a discreet, professional and expedited manner. 

Key Responsibilities: 

• Exhibit superb customer service and models service excellence in all interactions.

• Establish and maintain positive relationships with patients and their families with the intent of providing the best experience possible.

• Establish and maintain strong relationships within our team including positivity, collaboration, and a service-oriented mindset

• Has primary responsibility for scheduling patients both within the practice and outside facilities, as well as handling the itineraries for referrals.

• Practice high-level skills in both collaboration and teamwork by handling both routine and urgent care requests with the clinical staff regarding patient consults, as necessary

• Develop strategies to best meet the service and healthcare needs of all patients to the referring departments.

• Execute high-complexity requests which may require some flexibility to usual operational procedures with the highest degree of professionalism and judgment

• Conduct internal research as necessary i.e., physician profiles, hospital resources, physician credentialing, etc., and shares these findings with other departmental staff

• Acquire and maintain comprehensive knowledge of administrative services

• Develop and maintain strong relationships with a variety of hospital ancillary services when needed, in order to expedite coordinated care for patients and clients

• Strong working knowledge of EPIC and systems needed, relating to operational processes for current and prospective patients and clients.

• Comfort with using multiple platforms including strong phone skills and use MS Office services

• Respond to grievances, as needed, and escalates the issue to a member of the leadership team when the service recovery is out of this individuals scope

• Handle sensitive information in a confidential/ HIPAA-compliant, professional manner

• Perform other duties or special projects that are department specific and that are appropriate to this level of position

Education:

• High School diploma required

• Associate or Bachelor’s degree strongly preferred

Experience:  

• 5 or more years of related experience in Healthcare, Hospitality or Business environment required

• Proven diplomacy skills and the ability to work with all levels of management and medical professionals both within and outside of the organization

• Comprehensive knowledge of healthcare services, systems and procedures preferred

• Experience in Customer Service preferred

Skills, Abilities and Competencies Required:

• Excellent customer service skills

• Competency with EPIC Medical Record System required

• Outstanding communication skills in all formats: Written, Phone, Electronic, In-Person

• Car / Personal Transportation required

• Proven ability to handle sensitive information in a discrete manner

• Proven ability to work both independently and in collaboration with other members of the team

• Proven ability to perform well under pressure and in a changing environment

• Excellent relationship management skills, including negotiating, mediating, de-escalating and facilitating care

• Ability to multitask and change priorities to best meet patient needs

• Competent with Microsoft Office desktop applications including but not limited to, Word, Excel, PowerPoint, SharePoint, etc.

• Competency using the Internet to conduct research

• Ability to perform reconciliation and coordination of patients medical records that exist outside of the healthcare network and are not available in the medical record system for current and new members by way of phone, fax communication and mail-service requests.

• Ability to learn and understand medical terminology and organizational departments and divisions in order to effectively collaborate with clinical colleagues and schedulers to facilitate the appropriate medical appointments and potential transfer of care between facilities

• Proven level of professionalism to interact effectively with all levels administrative staff in and out of the department

• Poised to represent the organization well externally via Phone, Written forms of communication

Hours & Compensation: 

• Monday – Friday, 8:00 AM – 4:30 PM; includes 30-minute paid lunch

• Work location: In-person (Wellesley Hills, MA, 02481)

• Ability to relocate before starting work (required)

• $27.00 - $32.00 per hour

Benefits:

• Medical Health Insurance (Family Plan Option Available)

• Dental, Vision, life and Short-Term Disability Insurance Available

• Generous PTO, including Vacation, Sick Days and Bereavement Time

• 12 Paid Holidays and Catered Weekly Lunches

• 401(k) with Matching

• Flexible Spending Account

• Opportunity for Merit-Based and Cost-of-Living Increases with Annual Performance Reviews

• Employee Assistance Program

• Free Parking

• On-Site Employee-Only Fitness Center

Synergy Private Health is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, veteran status, or any other basis covered by appropriate law.